Stability, control and continuous improvement for your HR systems.
Talk to our AMS TeamAMS is often sold as a support queue. Tickets in, tickets out. The platform gradually drifts, release notes pile up, and by year three the system is quietly worse than when it went live.
We run AMS differently. Fortnightly reviews keep operational issues visible. Half-yearly release workshops take SAP's innovation and turn it into planned uplift, not reactive compliance. QBRs give leadership genuine visibility — not a ticket-volume dashboard.
The headline isn't the SLA. It's that the platform is measurably better every year, and the people running it know why.
Not reactive; consistent.
SAP's twice-yearly updates, turned into value.
Risk, backlog, improvement.
Named team, no tier-1 shuffle.
Not just reactive tickets.
Proper release governance.
Leadership visibility.
| Service | Frequency | Description |
|---|---|---|
| AMS status reviews | Fortnightly | Status, issues, timeline and impact of all tickets and change requests. |
| SuccessFactors instance refreshes | Half-yearly | Instance refresh including configuration and integration validation. |
| Half-yearly release workshop | Half-yearly | Review new functionality, deprecated items and testing effort. |
| ECP patching & legislative notes | Annually | SAP HR SP patching with tax and legislative notes. |
| ECP client refresh | Annually | Client refresh including post-configuration and integration validation. |
| Quarterly business reviews | Quarterly | Inflight changes, new initiatives, HXM journey and trending topics. |
| Ad-hoc support & queries | Ongoing | General ad-hoc queries for information or how-to guidance. |
Flexible support models: SLA-based support or Time & Materials — tailored to your needs. Dedicated support desk.
Tell us where you are in the journey — we'll come back with a clear path forward.
Contact PCL IT